Order failed

An error occurred processing your order!

It seems that your order could not be completed correctly. Please check the following points before taking any further action:

  1. Wait 60 minutes. Have you received an order confirmation via e-mail? Do you see your order in the order summary?
    YES: The order appears to have been completed correctly. You can leave this page.
    NO: Continue with step 2.

  2. Was the amount deducted in your statement with your payment provider?
    YES: Contact our support via email at support@eventfrog.net and send the payment reference number and further information about your order (event name, event date, order date and time, amount, etc.).
    NO: Try to place the order again. Please note the possible sources of error:

Common sources of error

  • Incorrect information
    Please check whether you have entered all the information correctly.
  • Waited too long?
    If it took longer than 15 minutes between clicking "Go to checkout" and completing the payment, the payment could not be completed correctly.
  • Missing 3D-Secure code
    For credit card payments (Mastercard, Visa), the 3D-Secure procedure is used for security reasons. Have you set this up correctly? More information on the 3D-Secure procedure »
  • Interruption of the Internet connection
    If the Internet connection is interrupted or the network is unstable, the payment process may have been interrupted.
  • Maintenance work / service updates
    We perform regular service updates to improve the stability of the platform and add more features. During these updates, there may be interruptions.

Have you checked all points and still landed on this page? Then please do not hesitate to contact our support. We will be happy to help you.

Do you have any further questions?

We are happy to help. Our telephone support is available Monday to Friday from 10:00–12:00 and 14:00–17:00.

E-mail: support@eventfrog.net
Hotline Switzerland: +41 62 588 04 50

At weekends and on public holidays, we offer support by e-mail in urgent cases.