You will receive your tickets immediately after completing your order. You can access and print them out immediately after your purchase. You will also receive a link sent to your e-mail address, which you can use to access your tickets later on. You can also access your tickets at any time in your account under «My tickets».
If this is not the case, please also check your spam / junk folder. If the order confirmation cannot be found in your spam folder either, there may be various reasons. For example, you may have entered an incorrect e-mail address or your payment may have failed. In this case, please contact our support team.
You can find your orders in the app under «Tickets»
If you still cannot find the tickets, please contact our support team.
Then we can check why the tickets are not visible in your profile
