Help centre overview Help centre for ticket buyers

Ticket insurance

My insurance

How do I take out ticket insurance and what do I have to do in the event of a claim?

Event cancellation

Why is the insurance fee not refunded if an event is cancelled? The event I want to attend has a "money-back guarantee". Why is it worth taking out additional ticket insurance anyway?

Rescheduling an event

The event has been postponed. However, I am unable to attend the alternative date. Will I get my money back?