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With the «Pre-sell Tickets» function, you act as a «box office» and can sell tickets and collect payment in cash. If personalisation is required for your event, it will also be requested during presale – unless you've configured it to apply only to online purchases.
Incidentally, you can also pre-sell tickets yourself before the official start of sales and publication.
You can find the «Pre-sell Tickets» function in the main menu of your user account. Only the tickets you have pre-sold are listed there. Tickets sold online are displayed under «Orders & cancellations» for the respective event.
The «Pre-sell Tickets» function is already included in the free package. However, fees apply per ticket sold if the event is using the Plus or Pro package.
See also: What costs will I incur if I buy tickets in advance?
Eventfrog enables tickets to be pre-sold via public advance booking offices. These public outlets include Liechtensteinischen Post, Orell Füssli, BLS, SOB, Solothurn Tourismus, Tourismus Region Baden und Tourismus Rheinfelden.
You can find out more about these public box offices here: How can I use public advance booking offices?
Yes, you can also set up locations / people as box offices yourself by granting them the appropriate access and assigning them the role of «box office We show you how to assign roles here >
The «box office» only has access to the events you have assigned. They can select and pre-sell tickets for these events. However, they do not have access to the cockpit for event organisers and cannot change or adjust anything in the event.
You can see which rights and accesses box offices have in this overview. To the overview >
Tickets are paid for directly via the box office. You can settle the account with the box office yourself (e.g. by bank transfer). In the cockpit under «Orders» or in the «Statistics» you can see at any time how many tickets have been sold by the box office.
Log in to the Cockpit and go to «Presale» in the main menu. Click on «Pre-sell tickets for the desired event.
The categories will now be displayed. Select the desired number of tickets and confirm your selection by clicking on «Sell now.
If you have added a personalisation to this event, it will be requested in the next step. Otherwise, this step will be skipped.
Ticket sales have now been completed, and you’ll receive an overview of the tickets sold.
You now have the following options:
Print tickets
Choose this option if you’d like to print the tickets physically – for example, to send them by post or hand them out on site.
Check in directly
This feature allows you to check the ticket in immediately for entry. Useful, for example, when selling tickets in person.
What does «check in directly» mean? This link provides more information about the feature.
Send tickets now
You can send the tickets directly via email to the desired email address.
Tickets sold by mistake?
If the ticket sale happened unintentionally, you can easily cancel the booking using this option.
This concludes the sales process. The tickets have now been removed from sale and can no longer be booked via the online ticket purchase. They are also shown as already sold/reserved in the seating plan.
Please note:
Ticket purchasers will not receive an order confirmation for advance ticket sales. If you use the «Confirm mobile number function, your ticket buyers will not receive an email asking them to confirm their mobile numbers. You can actively inform your ticket buyers that they can confirm their mobile number by sending an SMS with a ticket ID to the number +41 76 601 35 65 in Switzerland or +49 175 554 7040 in Germany.
Yes, the «Pre-sell Tickets» function allows you to set up an on-site day or evening box office as a supplement to your online ticket sales.
This guide shows you the available options and how to integrate cashless payments:
