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With the «pre-sell tickets» function, you operate as a «presale point» and can sell tickets and collect cash. If you have stored a personalisation, this will also be requested in the presale, unless you have set up the settings so that the personalisation is only requested for online purchases.
Incidentally, you can also pre-sell tickets yourself before the official start of sales and publication.
You can find the «pre-sell tickets» function in the main menu of your user account. Only tickets that you have pre-sold are listed there. Tickets sold online are displayed under «Orders, cancellations» for the respective event. The «pre-sell tickets» function is already included in the free package. However, there are costs per ticket sold if the event is in the Plus or Pro package.
See also: What costs will I incur if I buy tickets in advance?
Eventfrog enables tickets to be pre-sold via public advance booking offices. These public outlets include Liechtensteinischen Post, Orell Füssli, BLS, SOB, Solothurn Tourismus, Tourismus Region Baden und Tourismus Rheinfelden.
You can find out more about these public box offices here: How can I use public advance booking offices?
Yes, you can also set up locations / people as box offices yourself by granting them the appropriate access and assigning them the role of «box office We show you how to assign roles here >
The «box office» only has access to the events you have assigned. They can select and pre-sell tickets for these events. However, they do not have access to the cockpit for event organisers and cannot change or adjust anything in the event.
You can see which rights and accesses box offices have in this overview. To the overview >
Tickets are paid for directly via the box office. You can settle the account with the box office yourself (e.g. by bank transfer). In the cockpit under «Orders» or in the «Statistics» you can see at any time how many tickets have been sold by the box office.
Log in to the Cockpit and call up «Advance booking» in the main menu. Click on «Pre-sell tickets for the desired event.
The categories will now be displayed. Select the desired number of tickets and confirm your selection by clicking on «Sell now.
If you have added a personalisation to this event, it will be requested in the next step. Otherwise, this step will be skipped.
The sale is now complete, and you will receive an overview of the tickets sold. Proceed as follows:
This concludes the sales process. The tickets have now been removed from sale and can no longer be booked via the online ticket purchase. They are also shown as already sold/reserved in the seating plan.
Please note:
Ticket purchasers will not receive an order confirmation for advance ticket sales. If you use the «Confirm mobile number function, your ticket buyers will not receive an email asking them to confirm their mobile numbers. You can actively inform your ticket buyers that they can confirm their mobile number by sending an SMS with a ticket ID to the number +41 76 601 35 65 in Switzerland or +49 175 554 7040 in Germany.
Yes, you can set up an on-site box office or evening box office via «Advance booking» to supplement online sales in advance. In this guide, we show you the options and how to integrate cashless payments:
