What can I do if the e-mail address of my order has a typing error? 

It is possible to log in using an e-mail address with a typing error. It is only important that you use the exact address you entered to sign in.

To ensure that you receive our order confirmation in the future, through which you can always access your tickets as a third way, please correct your e-mail address in your user account under «Settings». Please note that this change of e-mail address is only possible if you do not yet have an account with the correct e-mail address. In this case, please delete the second account first so that you can correct the typing error.

If you cannot log in with the typo because you no longer know the password, please contact our support. If possible, send us a proof of payment so that we can verify you as the account holder. Our support can then change the address for you if no other account with the correct address exists.