Can I order as a guest on Eventfrog?
Yes, you can purchase tickets on Eventfrog without creating an Eventfrog account.
Overview:
Here’s how it works:
- Add your desired tickets to the basket.
- Select the option «Order as a guest» at checkout.
- Enter your email address to complete your purchase.
After placing your order, you’ll receive a confirmation email with a link to access your tickets.
Exceptions: When is an account required?
Livestreaming events: Access to livestreams requires an Eventfrog account, as you need to be logged in.
Purchases in the Eventfrog Agenda app: If you buy tickets directly via the Eventfrog Agenda app, creating an account is necessary.
Why is my email address required?
Your email address is used to send you important information about your order and the event, such as:
- Order confirmation
- Notifications from the organiser (e.g. changes to the event)
- Password recovery, if you decide to create an account later
Find out more in the article: Why do I need to provide my email address?
Converting a guest order into an account
Even if you initially ordered as a guest, you can later use your email address to create a regular Eventfrog account. This is particularly helpful if you can no longer find your order confirmation – it allows you to regain access to your tickets.
Here’s how it works:
- Enter your email address under «Forgotten password?».
- You will receive an email with a link to set a new password.
- Afterwards, you can log into your Eventfrog account with your new password and view your tickets.
In your order confirmation for guest orders, you will also find a big green button that takes you directly to the password creation page.
Benefits of an Eventfrog account
Creating an Eventfrog account gives you the following benefits:
- Faster checkout for future purchases
- Use of the Eventfrog app for easy access to your tickets
- Online management of your tickets anytime and anywhere
- Independent editing of your personal details
- Order history for an overview of your previous purchases
- Print function for print@home tickets
With an account, you can also access your tickets digitally at any time – both in the Eventfrog app and via your browser.
