Buying process

How can I buy tickets? How secure is ordering and paying on Eventfrog? Why have I been charged by Eventfrog? What is the 3D-Secure code and why is it requested? Why are events not always sorted by date when searching? Why have I not received a ticket? Why can't I add certain tickets to my shopping basket? Are there public pre-sale points for Eventfrog tickets? Can I order as a guest on Eventfrog? Why is the total price shown including taxes and service costs?

Which payment methods does Eventfrog offer? How do I buy tickets by prepayment? How can I pay with PayPal? How do I remove a payment method?

How do I receive a statement for my ticket purchase? I have accidentally deleted the order confirmation. What should I do now? Why have I not received a purchase receipt with VAT? How do I receive a VAT-compliant invoice for my ticket?

How can I use vouchers, discounts and access keys?

What shipping methods are available for tickets? How does the purchase order confirmation look like?

Why is data requested multiple times even though I have already entered it in my account and profile?