Can I cancel my ticket?
If a cancellation is possible depends on whether you took out ERV ticket insurance at the time of purchase. Below, you'll find guidance for each case – with insurance, without insurance, or if you're unsure.
With ticket insurance
If you purchased ticket insurance and need to file a claim, you can do so easily online:
Find out which incidents are covered in the insurance terms and conditions of ERV.
Without ticket insurance
Tickets for events are generally non-refundable. The purchase agreement is made directly between you and the event organiser. If you would still like to contact the event organiser, you can do so via Questions about the event or to the event organiser?
I don't know if I have taken out ticket insurance
Check your order confirmation: if you took out insurance, it will be listed as a separate item.You’ll also find a separate insurance document attached to your confirmation email.
