Which incidents are covered by the ticket insurance?

Ticket insurance allows you to claim a refund for your ticket in the following cases:

Health-related reasons

• Illness or accident
• Pregnancy complications

Travel issues

• Cancellation or delay of public transport (e.g. due to technical problems)
• Breakdown or accident with your private vehicle

Scheduling conflict due to event rescheduling

If your event is postponed and you are unable to attend on the new date, for example due to:

• Official summons (e.g. as a witness or juror)
• Military or civil service
• Pre-booked holidays
• Work commitments
• Invitation to a wedding

In case of a claim, please report it online and include all necessary documents, including your order confirmation (see insurance terms and conditions):

Report a claim online

You can find more details about ticket insurance from the provider here: ERV Ticket Protection

Insurance Terms and Conditions (Download)