For a flat rate of CHF 50 and an additional CHF 1.50 per cancelled ticket excluding VAT, we will process the refund for your event. For event series, the flat rate is charged per event in the series. Please note that the costs for the selected event model will also be charged when calculating the refund.
Costs are incurred as Eventfrog is charged the transaction fees for the purchase and refund of the tickets by the payment provider. This means that in the event of a cancellation, we pay the fees twice and also have the administrative work involved in processing the refunds.
Log in and select the event you want to cancel in the event overview.
Under «Sales», go to «Sales start, stop, cancellation» and click on the button «Cancel event».
Please note: The cancellation cannot be undone by Eventfrog!
A new window will open. Here you can enter a «reason for cancellation». This text will be sent to ticket purchasers in the email informing them of the cancellation.
Only ticket buyers who have purchased their tickets online will be informed of the cancellation by email. Eventfrog does not have the buyer data for tickets that were purchased via «pre-sale» or sold. It is therefore important that you inform these ticket buyers of the cancellation yourself.
Next, you choose the refund through Eventfrog.
If you select the refund via Eventfrog, you have the option of sending Eventfrog a message. In this message you can inform us about any restrictions on the refund. If the message field remains empty, we assume that the ticket buyer will be refunded the full price.
Please tick the box «I hereby confirm that I agree to the costs incurred for the refund of CHF 50.- + 1.50 per ticket plus VAT».
This is a mandatory information for the refund via Eventfrog, with which you confirm that you agree to the costs incurred. Please note that costs for the selected event model will also be incurred for events that are cancelled and refunded.
Now click on «Cancel event» to confirm your selection.
Please note that ticket payments must have been made within a certain period of time in order for Eventfrog to refund them automatically:
What happens next:
Please settle the invoice for the refund promptly. Please note that this invoice includes the costs incurred for the Plus and Pro models.
Eventfrog has automated the refunding of individual tickets or orders. You can find out more under: Can I cancel an order as an organiser?
