What are the all-in-one service costs?
The all-in-one service fees cover the use of the Eventfrog platform as well as key services related to ticket sales. Depending on the payment method selected, this includes, for example, payment handling, the technical provision of ticket sales, publication of the event and other services required for selling, managing and processing your tickets.
The amount of the service fees depends on the selected event package and the payment handling. Depending on the package and settings, event organisers can decide whether they want to cover the service fees themselves or pass them on to ticket buyers.
All-in-one service fees
For online payments via Eventfrog
When you use online payment via Eventfrog, you offer your ticket buyers a simple and secure payment method. Eventfrog handles the payment process and provides the necessary technical and administrative processes.
The service fees that apply depend on the selected event package. You can always find the current conditions in the price overview.
For payment handling via organiser
With payment handling via organiser, the payment is not processed online via Eventfrog. This includes, for example, prepayment, payment on-site at the box office, sales via your own box offices and the issuing of free tickets.
Service fees may also apply to payment handling via organiser, depending on the selected event package. You can also find the current conditions in the price overview.
What does payment handling via organiser mean?
Payment handling via organiser means that you organise the payment yourself and do not use Eventfrog as an online payment service. You decide how and when your ticket buyers pay – for example by bank transfer, directly on-site or via your own box office.
In this case, Eventfrog still provides you with the functions for creating, managing and checking tickets. However, the actual payment takes place outside online payment via Eventfrog.
Where can I find the current prices?
As the service fees depend on the selected event package, the country and the type of payment handling, all current prices are listed centrally in the price overview.
