Can I cancel/release blocked and pre-sold tickets?

Yes, you can search for the desired order under "Sales" in the "Orders, cancellations" section. If you display the details, you can cancel/release individual tickets or the entire order. Please note that this cannot be cancelled, so the buyer's ticket is irrevocably invalid, as this ticket will receive a new ID if it is sold again.

Any refunds must also be clarified with the ticket purchaser and refunded if desired.

Please note:Tickets that have been cancelled will not be considered for refunds made by Eventfrog. This also applies to tickets that have been blocked for pre-sale.