Help centre overview Help centre for organisers

Admission control / Entry app

Install app

Which devices can I use for scanning? How can I connect other devices in the Entry app?

Using the app offline

Does the Entry app require an internet connection?

Payment methods

How do I recognise tickets with the payment method "Pay on site"? Cashless payments via app: How do I use the Entry app for cashless payments?

Questions about the admission

Scan colours: What do the colours mean when scanning tickets? Can I search for tickets in the Entry app? The scan does not work. Can I also check in the ticket manually? Can I turn off the quack sound?

Admission control / Entry app

Instructions: How do I scan tickets with the Entry app? Test: How can I test the scanning of tickets in the app? What is the check-in and check-out mode? What is scanner standby and can I use it to save my smartphone battery? How can I change the selected event? What is an auto-pause, and can I switch off automatic scanning? Can I rent smartphones from Eventfrog for ticket scanning? How do I select a checkpoint?

Statistics

Are there any statistics in the Entry app?

Personalisation

Is the personalisation visible in the app?